5 Tips for Succeeding in a Family Business

By at 6 July, 2015, 11:51 am


By Susan Solovic, THE Small Business Expert

Mom and pop shops are a big part of our American culture.  It’s the picture many of us conjure up when we visualize a small business — very Normal Rockwell.  But technology has dramatically changed the small business landscape to the point where you might think the family-owned business — the corner grocery store so to speak —  is disappearing.  Well, think again.

Every year, thousands of entrepreneurs either start-up a business with a family member or bring a family member into their business.  That’s particularly true in today’s economy.   But most entrepreneurs are ill-equipped to deal with the delicate dynamics that arise when the lines between their personal and business life collide.

While there are many family-owned companies that survive and prosper, internal strife is a common challenge.  So if you are thinking about going into business with a close relative, here are some pointers to protect the business and your personal relationship.

Establish expectations.

From day one you should define roles and responsibilities for each family member.  A lack of clarity fuels conflict and can lead to disaster.  Each person should have a job description just as any employee would, and they should understand what the boundaries are in the work environment.

Put it in writing.

Even if you are going into business with your dear beloved mother, get everything in writing.  Remember, this is business.  People have short memories and a disagreement about ownership interests, money allocations or even vacation time can cause tempers to flare.

Create a conflict resolution plan.

Despite your best efforts there are bound to be conflicts in the business.  Because personal emotions will ultimately be involved determine in advance a way to resolve disagreements.  You need a process to work through conflicts to protect the integrity of the work environment as well as your relationship.

Keep personal baggage at home.

Don’t bring personal battles into the workplace.  It’s unprofessional and can damage customer and client relationships who don’t want to be caught in the middle.

Manage even-handedly.

As you add other employees to your business, make sure you manage equitably.  Family members shouldn’t enjoy perks and privileges other team members don’t receive.  And the same is true when it comes to rewarding performance.  Every team member should be evaluated and treated fairly.

Approximately one-third of the Fortune 500 companies are family-owned businesses.  Think Wal-Mart, Dillards and Ford.  Think big and manage wisely — perhaps you could be the next big success.

Susan Solovic is THE Small Business Expert and Media Director for the Small Business & Entrepreneurship Council.  She is an award-winning serial entrepreneur, New York Times, Wall Street Journal, Top 100 and USA Today best-selling author, media personality, and attorney.  To learn more about Susan and the small business resources she provides, please click here.

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