SMALL BIZ TRENDS: Social Commerce Keeps on Growing!

By at 3 September, 2020, 9:45 am

Consumers ‘Like’ Shopping on Social Media

by Rieva Lesonsky-

The Bazaarvoice blog recently reported on a new survey conducted by Influenster showing how shopping behaviors have changed since the start of the COVID-19 pandemic, particularly when it comes to social selling in the North American (NA) market.

Customers are scrolling and shopping—54% of NA survey respondents say they’d shop on social media. Of those who actually prefer social shopping, 84% shop from Instagram (I must admit I do too). The next most popular shopping platform is Facebook, but Bazaarvoice points out all social channels “have the power to influence a customer to [make a] purchase.”

Recommendations from friends and family have a big influence on social buying—73% of NA respondents agree or strongly agree that social media posts from their friends and family advocating a business or product influence their decisions to consider buying, and 70% say it influences purchase decisions.

What’s more, consumers say social media is the primary way they get information about a business and its products, coming in ahead of the company’s website and email. About 74% of those responding to the survey say they check out a company’s social media pages before making a purchase. And 62% agree or strongly agree a company’s social media presence influences their decision to purchase.

But, Bazaarvoice warns, don’t make social media the sole focus of your digital strategy.  Search engine optimization (SEO) is key, since 79% of survey respondents say they always or sometimes go to a search engine (Google or Bing) when they start shopping online.

Rieva Lesonsky “co-powers” Small Biz Daily, and is CEO of GrowBiz Media, a content and consulting company specializing in small businesses and entrepreneurship. Rieva has been meeting with, consulting to and speaking to America’s SMBs for nearly 30 years. Prior to co-founding GrowBiz Media in 2008, she was SVP/Editorial Director of Entrepreneur Magazine.

This article originally appeared on Small Biz Daily, and has been re-posted with permission.

Social media shopping stock photo by tanuha2001/Shutterstock

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